ABOUT THE ROLE

We are looking for a Senior Salesforce Administrator for one of our partners, a company building the top revenue intelligence platform on the market. Their unique approach to data collection, enhancement, verification and growth distinguishes them from the market, solidifying their position as the best B2B data partner.

As a Senior Salesforce Administrator, you would be reporting to the VP of Revenue Strategy and play a vital role in the company.  

The ideal candidate will be a proactive individual who can help continually improve and enhance the company's Salesforce platform, gather requirements and feedback, design scalable best practice solutions and manage the SalesOps roadmap. The company's Salesforce user experience is of great importance to them and, as a result, the Senior Salesforce Administrator they are looking for should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

They are looking for someone with a deep understanding of the Salesforce platform who can understand the company's current setup and business objectives in order to identify improvements. The Senior Salesforce Administrator should be comfortable with change management and governance and able to communicate, prioritize, and manage all aspects of a Salesforce project. They should be someone who is happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

SOME MORE INTERESTING PROJECT FACTS

• Reliable B2B data, backed by the most dedicated customer service team;
• Their combination of automation and researchers allows them to reach 95% data accuracy for all their published contact data, while continuing to scale up their number of contacts;
• They have more than 5 million human-verified contacts, another 70 million plus machine processed contacts, and the highest number of direct dial contacts in the industry.

COLLABORATION

• PFA/SRL only, full time;
• Fully remote in RO;
• 10:30 - 19:30 (+/- 1 hour flexibility on either side).

DUTIES AND RESPONSIBILITIES

• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules;
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports;
• Understanding of basic triggers/Apex code knowledge;
• Sandbox environment management;
• DevOps/release management;
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience;
• Identify unused or underutilized platform features;
• Create a platform roadmap and define priorities, liaising with stakeholders;
• Own the communication of any platform changes to end users and stakeholders;
• Data management to improve Salesforce data quality, implementing rules and automation as needed;
• Proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer;
• User support tickets;
• Monitor and improve user adoption;
• New user and ongoing user training;
• Technical documentation;
• Management of integrated applications and third-party suppliers, including (but not limited to) Hubspot, Outreach, DocuSign, ChurnZero, Linkedin, Coach360, Cloudingo, and the SalesIntel product.

• Strong Salesforce product knowledge and at least 8+ years’ of Salesforce Administration hands-on experience with the platform; 
• Salesforce Administrator certification;
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder;
• Excellent communication skills in English, both verbal and written;
• A proactive attitude to platform enhancements;
• Experience designing scalable, best-practice solutions;
• Excellent relationship-building skills;
• Excellent technical and interpersonal communication skills;
• Ability to liaise with stakeholders at all levels;
• Ability to translate requirements into technical solutions;
• Experience in change management and governance;
• Experience training end users and key stakeholders;
• Ability to create technical documentation;
• Available and responsive to questions;
• Experience implementing Salesforce configuration changes;
• DevOps/release management experience;
• Nice to have Understanding of basic triggers/Apex code knowledge; 
• Nice to have Demonstrates continued personal/professional development;
• Nice to have Active in the Salesforce community.