LINUX SUPPORT ENGINEER (CLIENT FACING)
If you're ready to bring your Linux expertise to a team that’s redefining data governance and compliance in the cloud, we’d love to hear from you.
ABOUT THE ROLE
Are you a Linux enthusiast with a passion for solving complex technical challenges and a knack for engaging with customers? We are looking for a skilled Linux Support Engineer who thrives in a dynamic environment where innovation meets customer success.
In this role, you'll not only contribute to the development and optimization of their security, cloud-based archiving solutions but also work directly with enterprise clients to ensure seamless deployment, troubleshooting, and support.
The hiring company values technical excellence, clear communication, and a customer-first mindset. If you're ready to bring your Linux expertise to a team that’s redefining data governance and compliance in the cloud, we’d love to hear from you.
Collaboration available through CIM only.
Hybrid remote
- weekly in the office - for people in Cluj-Napoca;
- quarterly travel to Cluj-Napoca - for people in other locations (in Romania).
DUTIES AND RESPONSIBILITIES
- Script and Utility Development: Create customized scripts and utilities based on client requirements (Python), contributing to the optimization of their products' utilization;
- Product and Environment Support: Handle and resolve customer technical cases efficiently via various communication channels, including portal, phone, and email submissions;
- Problem Resolution: Provide expert guidance to customers and internal service personnel in resolving intricate issues and challenges;
- Escalation Management: Appropriately escalate issues to the Engineering, DevOps, Account Management, or Leadership teams while retaining accountability to ensure timely issue resolution;
- Systems Testing/Monitoring: Conduct monitoring and testing of product application and/or environment components to maintain system operability including upgrades and revisions;
- Confidentiality: Always uphold client confidentiality and data security protocols;
- Documentation: Prepare comprehensive reference materials, including operational instructions, to aid users effectively;
- Mentorship: Mentor and guide fellow team members to enhance their technical skills and problem-solving abilities;
- Knowledge Management: Contribute to the creation, review, and update of knowledge articles, technical tips, and brief documents to enhance our knowledge;
- Maintain proficiency in scripting languages such as Python (2.7.15, 3.11) to automate tasks and optimize processes;
- Dashboard Management: continuous development and understanding in maintaining dashboards for monitoring and analytics, Splunk and ELK in particular;
- Customer Service: maintain exceptional customer service skills, including effective communication and problem-solving;
- Operating Systems: maintain knowledge of Windows and/or Linux systems;
- Azure and Active Directory: Maintain proficiency in Azure services and Active Directory administration and related cloud infrastructure. Including but not limited to Virtual Machine Scale Sets, WebApps, VMs, Storage, SQL Server and CosmosDB;
- Time and Task Management: Always ensure to maintain outstanding time and task management skills to prioritize and handle multiple issues effectively;
- Resolution Focus: Maintain focus and follow through to resolve complex technical issues.
REQUIREMENTS
- Prior experience in the field of Linux software development is needed;
- Should have done a bachelor's degree in computer science, engineering, or a related field;
- Highly skilled in Linux operating systems and internal structures;
- Proficiency in Python, or any other scripting languages;
- Experience with Azure or any other Cloud;
- Nice to have experience with dashboards like Splunk and ELK;
- Nice to have experience with Active Directory;
- Amazing problem-solving skills strong customer service;
- Effective communication and interpersonal skills, with the ability to initiate with diverse team members.
- Role
- Software Engineering
- Locations
- Cluj-Napoca
- Remote status
- Hybrid
YOUR TALENTS
The hiring company values technical excellence, clear communication, and a customer-first mindset.
Tech Talents
Soft Talents
FACTS ABOUT OUR PARTNER
A product company
- Founded
- Coworkers
- Clients (large organizations in the Fortune 500)
FACTS RELATED TO THE PROJECT
Driving innovation in Enterprise Information Management and Data Migration.
- Data is being transferred at a pace of 50 terabytes per day.

ROADMAP
They currently use Microsoft's Azure Cloud but plan to be cloud-agnostic in the future.
They develop new products that focus on analyzing and utilizing archived information through Machine Learning and AI.
Their next step is to perform data analysis on the data they archive.
They have access to the latest Microsoft technologies.
How will they support your growth and well-being?
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Medical Insurance
MedLife
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Learning & Development
Unlimited Microsoft training & certifications
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Sports benefit
Bonuses and gift cards
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Meal vouchers;
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Extra vacation days/annual leave;
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Yearly bonuses based on the company’s performance;
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Incentive Units/Shares Plan.

What's great about joining their team?
Their team consists of experienced professionals who work on a mature and complex product.
They are continuously adapting their products to market needs, utilizing AI and ML for "smart archives."
Members of their team can work from the PoC/client's MVP stage, and they use a microservices architecture.
💡💡💡 FUN FACTS
Their team is made up of people who are passionate about high-performance running, mountaineering, and athletics.
They launched a balloon into the stratosphere just for fun.
CURRENT EMPLOYEE ENDORSEMENTS
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I've been working here for some time now, and I'm really enjoying my experience so far. The project is both challenging and rewarding, and I appreciate that the company understands the complexity of the work and doesn't put unnecessary pressure on its employees. The teams I've had the pleasure of working with are not only friendly but also supportive and collaborative, which has made the work environment even more enjoyable. Additionally, the high level of expertise and experience in the team has been incredibly helpful in ensuring the success of our projects. Overall, I'm very pleased with my job and feel fortunate to work in such a positive and supportive environment.
D.
Senior Software Engineer
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Even though there is a lot to learn, I catch on quickly. The team, especially the DevOps team, are great people. Their office is fantastic, and they care about their employees, having many cool things. I like that they are not a multinational company, and there is no toxic culture, unlike in other companies. The manager and team leader are intelligent and mature people, and I enjoy working with them.
S.
Senior DevOps Engineer

Talent Matchmakers
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Or received help in achieving that goal?
An organization that fits your values and principles, that would help you achieve your ambitions and professional goals. A role in which you would unveil your true potential and from which you would grasp your energy and motivation daily.
Cluj-Napoca
About TALENT MATCHMAKERS
We have been immersed in the IT ecosystem and technical recruitment since 2017. Given this, we have valuable insights regarding organizations and also a wide talent pool of candidates.
From us, you can expect genuine determination, open communication, a strong accuracy of candidates, and diligent, skillful hiring process management.