ABOUT THE ROLE

Are you a Linux enthusiast with a passion for solving complex technical challenges and a knack for engaging with customers? We are looking for a skilled Linux Support Engineer who thrives in a dynamic environment where innovation meets customer success.

In this role, you'll not only contribute to the development and optimization of their security, cloud-based archiving solutions but also work directly with enterprise clients to ensure seamless deployment, troubleshooting, and support.

The hiring company values technical excellence, clear communication, and a customer-first mindset. If you're ready to bring your Linux expertise to a team that’s redefining data governance and compliance in the cloud, we’d love to hear from you.

Collaboration available through CIM only.

Hybrid remote

- weekly in the office - for people in Cluj-Napoca;

- quarterly travel to Cluj-Napoca - for people in other locations (in Romania).

DUTIES AND RESPONSIBILITIES

• Script and Utility Development: Create customized scripts and utilities based on client requirements (Python), contributing to the optimization of their products' utilization;
• Product and Environment Support: Handle and resolve customer technical cases efficiently via various communication channels, including portal, phone, and email submissions;
• Problem Resolution: Provide expert guidance to customers and internal service personnel in resolving intricate issues and challenges;
• Escalation Management: Appropriately escalate issues to the Engineering, DevOps, Account Management, or Leadership teams while retaining accountability to ensure timely issue resolution;
• Systems Testing/Monitoring: Conduct monitoring and testing of product application and/or environment components to maintain system operability including upgrades and revisions;
• Confidentiality: Always uphold client confidentiality and data security protocols;
• Documentation: Prepare comprehensive reference materials, including operational instructions, to aid users effectively;
• Mentorship: Mentor and guide fellow team members to enhance their technical skills and problem-solving abilities;
• Knowledge Management: Contribute to the creation, review, and update of knowledge articles, technical tips, and brief documents to enhance our knowledge;
• Maintain proficiency in scripting languages such as Python (2.7.15, 3.11) to automate tasks and optimize processes;
• Dashboard Management: continuous development and understanding in maintaining dashboards for monitoring and analytics, Splunk and ELK in particular;
• Customer Service: maintain exceptional customer service skills, including effective communication and problem-solving;
• Operating Systems: maintain knowledge of Windows and/or Linux systems;
• Azure and Active Directory: Maintain proficiency in Azure services and Active Directory administration and related cloud infrastructure. Including but not limited to Virtual Machine Scale Sets, WebApps, VMs, Storage, SQL Server and CosmosDB;
• Time and Task Management: Always ensure to maintain outstanding time and task management skills to prioritize and handle multiple issues effectively;
• Resolution Focus: Maintain focus and follow through to resolve complex technical issues.

REQUIREMENTS

• Prior experience in the field of Linux software development is needed;
• Should have done a bachelor's degree in computer science, engineering, or a related field;
• Highly skilled in Linux operating systems and internal structures;
• Proficiency in Python, or any other scripting languages;
• Experience with Azure or any other Cloud;
• Nice to have experience with dashboards like Splunk and ELK;
• Nice to have experience with Active Directory;
• Amazing problem-solving skills strong customer service;
• Effective communication and interpersonal skills, with the ability to initiate with diverse team members.